Technical Support
In the event of defect or damage to your weather station, first call the Service Department Monday through Friday, 8:30 am to 5:00 pm PST, (503) 629-0887 or (888) 508-7375 (toll-free in the US and Canada) for troubleshooting or to determine the advisability of factory repair.
|
If a return is in order, the Service Department will issue an RMA number (Return Merchandise Authorization) to help us identify the package when received. Please write that number on the outside of the box. All returns must have an RMA. In the event factory service is required, return your Weather Station according to the directions in the User Manual. Wrap the Sensor Transmitter in a plastic bag first. Pack in original shipping carton or a sturdy oversized carton using plenty of packing material. Be sure to include:
Send freight prepaid (UPS recommended). Insurance is recommended. (The factory can provide the current replacement value of the item being shipped for insurance purposes.) C.O.D. shipments will not be accepted. Send to: Columbia Weather Systems, Inc. If your unit is under warranty, after repair or replacement has been completed, it will be returned by a carrier and method chosen by Columbia Weather, Inc. to any destination within the continental U.S.A. If you desire some other specific form of conveyance or if you are located beyond these borders, then you must bear the additional cost of return shipment. If your unit is not under warranty, we will call you with an estimate of the charges. If approved, your repaired unit will be returned after all charges, including parts, labor and return shipping and handling, have been paid. If not approved, your unit will be returned as is via UPS COD for the amount of the UPS COD freight charges. |
Capricorn 2000™ Weather Stations
|
Columbia Weather Systems no longer manufactures Capricorn 2000 Weather Stations. We continue to provide accessories, repair/replacement service and technical support. Click here for more information about Capricorn 2000 Weather Stations. |
|
Capricorn 2000 User Manual - Open this PDF
Capricorn II and II Plus™ Weather Stations
|
Columbia Weather Systems no longer manufactures Capricorn II or II Plus Weather Stations. We continue to provide accessories, repair/replacement service and technical support.
Some, such as this one in Verboort, Oregon, have been in the family for more than 30 years!
Click here for more information about Capricorn II and II Plus Weather Stations.
|
|
We call this a legacy product because it is often the next-generation owners of these reliable weather stations who contact us for repairs and replacement parts. 
